If you are not entirely delighted with the goods you have chosen, please ensure you return them to us unused within 15 days. We will be more than happy to provide a refund or you can exchange them for alternative products. Please keep all the packaging materials and return the goods as they were sent to you.

Goods that have been personalised ie embroidered goods cannot be credited unless faulty hence our recomendation that you inspect and try on all goods first then return them to us for any embroidery.

All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the carrier.

Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.

Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will not be refunded.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any breakage within three days of receiving the order.

It is not necessary to return goods to us using the Business Post Express service. However, we strongly recommend you obtain a free receipt of postage from the deliverer as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty.

If we can clarify any of the above please contact us directly at local rall rate on 0845 869 5246 (Mon-Friday 9am - 6pm) or e-mail us at toughwear@citaglen.com we will be pleased to be of assistance